Frequently Asked Questions

Every piece at Lot28 is made with love and care in our studio in Brooklyn, NY. If there is an issue with your order please reach out to us at



Terms & Conditions


Each piece is made by hand and thus one of a kind. There will be slight variations in color with each piece that we create.

Care Instructions

Your jewelry is a work of art & should be treated like so.

Avoid contact with chemicals including hairspray & perfume.

Remove jewelry when washing hands or showering.

Store out of direct sunlight in a cool & dry place.

Shipping & Delivery

Shipping hours are: Monday–Friday, 9am–5pm EST.

Orders ship within 7 business days.

If rushed shipping is required please contact before placing your order hello@lot28design.com

All orders are shipped USPS with tracking, orders over $150 will be insured.

Returns & Replacements

Shipping fees are nonrefundable.

Returns must be placed within 10 days of order delivery.

Product that have be used or altered will not be accepted for return or exchange.

All return packages should be insured, returns will not be accepted in damaged or lost during shipping.

Please include a note with your order number and reason for return or exchange in your return package.

Your account will be refunded within 3-10 business days.


Normal wear and tear repairs are free within 6 months of purchase. After 6 months of purchase repair pricing is based upon the type of repair needed, please contact us with further questions.


Do you take custom orders?

We accept custom orders on a case-by-case bases, please email us at hello@lot28design.com

How do I become a wholesaler

If you would like to be considered, please email hello@lot28design.com Include a link to your website, other brands carried, pictures of your store and the Lot28 items you want to stock. We will review your store and respond within 1–3 days.

Having trouble with the website?

If you are having trouble checking out or with other website issues please email us at hello@lot28desing.com We will respond to you as quickly as possible.

Press inquires & Collaborations?

For all inquiries, please contact hello@lot28design.com