FAQ

Each piece at Lot28 is thoughtfully handmade between our studio in the Lower East Side and New York's historic Diamond District using sustainable production methods. If you experience any issues with your order, please don’t hesitate to reach out to us at hello@lot28design.com — we’re here to help!

Care Instructions

You can wear your Lot28 pieces the way you wear most of your other jewelry. 

To help preserve the beauty of your pieces:

  • Remove your jewelry while showering and sleeping 
  • Keep pieces away from abrasive materials and harsh chemicals
  • Use the polishing cloth that comes with your order to shine your jewelry as needed

Shipping & Delivery

Orders are processed Monday through Friday, 9:00 AM–5:00 PM EST.

  • Ready-to-ship items are dispatched within 5 business days
  • Express-ship items will be processed within 2 business days and will ship via next day air
  • Made-to-order pieces take approximately 3–4 weeks to produce

All orders will ship via USPS with tracking. Orders over $500 will require a signature upon delivery. International orders will be shipped via UPS. 

Returns & Exchanges

Exchanges
 We accept exchanges within 14 days of receiving your order. Items must be unworn and in new condition. Need a different size or style? Reach out—we’re happy to assist.

Returns
 We accept returns on unworn, new condition items within 30 days of receiving your order for store credit only. Please note, we do not offer refunds.

To initiate a return or exchange, email hello@lot28design.com with your order number, and we’ll provide a return shipping label and further instructions.

Maintenance & Repairs

We stand behind the craftsmanship of every Lot28 piece. All jewelry comes with a 30-day warranty covering any manufacturing defects. If an issue arises beyond that timeframe, we’re still here to help—repair services outside the warranty period can be quoted by email.

In addition, we’re proud to offer lifetime cleaning and tightening for all sterling silver and fine jewelry. This complimentary service includes annual polishing, stone tightening, and steam cleaning. 

Custom Designs

Interested in a custom piece? We’d love to hear from you. Please send inquiries to jocelyn@lot28design.com with a brief description of your idea.

Press & Collaborations

For press inquiries, partnerships, or collaboration opportunities, please email us at hello@lot28design.com.

Stockist Requests

Inquires can be sent to hello@lot28design.com We thoughtfully review every request and will respond within 1–3 business days.